Privacy Policy

What we need

Laser Cut Delights will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email and telephone number.


Why we need it

We need to know your basic personal data in order to fulfill the service you have requested us to provide. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.


What we do with it

All the personal data we collect is processed in the UK.  Our webhosting company 'Create' do have access to this information in the event we require assistence regarding your order.

Laser Cut Delights does not sell, distribute or lease your personal information to 3rd parties unless we have your written permission or are required to do so by law.

Laser Cut Delights may contact you regarding a current order if there is a query or question regarding an item or payment.


How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please do contact us and we will investigate the matter. 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Returns Policy

We are governed by The Consumer Protection (Distance Selling) regs (as amended) allowing you to return goods up to 14 days after you receive them. 

Simply inform us immediately by email ([email protected]) telling us which goods are being returned. Then send the goods back to us, at your own cost to Laser Cut Delights, Burton Field, Mere, Warminster, BA12 6FH. Proof of postage will not count as the item having been received, you are advised to track your item.

Once received with the returns slip, your goods will be checked and a refund issued via the same method you paid us (however postage is non refundable).

If you would like to read the full Act which governs selling on the internet, you can read it here http://www.legislation.gov.uk/uksi/2000/2334/contents/made and if you would like to see our full terms and conditions you can find them at http://www.lasercutdelights.co.uk/page_2857676.html or click on the T&C's tab.

Copyright on Products

Laser Cut Delights holds all copyrights for items sold.  We allow customers to decorate and paint items to resell, but we do not allow the reselling of our blank items and we do not allow any replication of our items by other suppliers. We do not allow the use of our items to make moulds to resell or the use on any other physical product.  Sharing designs and reproduction for any other commercial use is strictly prohibited.