Terms & Conditions
To get in touch with us about anything whether related to our products and service, this website, any of our terms and conditions or otherwise, then please contact us at [email protected]We can also be contacted via telephone or text on 07737908289 although a quicker response may be achieved via email.
All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, and additional requests such as personalisation, plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks an authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Description of products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions, measurements and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
We use a combination of photos of actual items and designs of items so actual items may differ slightly from pictures shown.
Items supplied with burn marks still visible are NOT defective, and no refunds will be given. Please only purchase from us if you are happy to accept these terms.
If you receive items you're not happy with, the distance selling regulations state you can return them within 14 days (at your own cost) for a full refund (minus postage). Please note that we are not responsible for any damage to returned items. If there is damage and the item is not able to be resold, a new item will not be posted or you will be charged for the damaged item. We reserve the right to temporarily remove any item for sale from our website, and also to completely discontinue any item. This may be caused by a problem with suppliers or other third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale. If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be offered.
- The right to receive clear information about goods and services before deciding to buy
- Confirmation of this information in writing
- A cooling off period of 14 working days in which the consumer can withdraw from the contract
- Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned.
Please be aware that some of these gifts may take longer to create and dispatch. If you need your gift urgently, please email us to enquire about delivery times.
If you have ordered a personalised gift and it arrives in an incorrect format we will investigate who is at fault. If you have provided incorrect information we will not be able to bear the cost of replacement. If the fault is ours, we will replace at no extra cost to you. Refunds will not be made until goods have been returned if that is what we request.
Laser Cut Delights attempt to ensure that the information on our website at any one time is accurate but cannot guarantee that it will be. We do not accept liability for any errors made on this website and we reserve the right to change information, specifications and descriptions of listed products. If notified of any errors we will correct them as quickly as practicable. Laser Cut Delights will not accept liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, external force, damage caused by the buyer or any other party, or damage caused by the incorrect installation, use, modification or repair of the goods. By placing an order you are agreeing to these terms.
Rights Granted & Reserve
All the content of the pages on the website represent the copyright of Laser Cut Delights.
Republishing of photographs used by us is strictly prohibited without prior agreement. It is human nature that if we have a great idea, you will copy it. We will take it as a compliment that you consider it worthy of reproduction. We are not greedy people, and believe there is much to gain from networking with like companies. There is enough custom to keep all companies offering beautiful products and great customer service in work. However, we would kindly ask that you modify the designs to make the work your own.
The proper law of all contracts with the Company shall be English law which shall govern in all respects to construction and effect of such contracts and of these conditions. The customer agrees that in the event of any dispute arising out of the contract or the performance thereof he will submit to the jurisdiction of the English Courts.
We are governed by The Consumer Protection (Distance Selling) regs (as amended) allowing you to return goods up to 14 days after you receive them.
Once received with the returns slip, your goods will be checked and a refund issued via the same method you paid us (however postage is non refundable).