At this time of year we become extremely busy. All orders are being worked on day and night, weekdays and weekends. Due to this demand we are not able to reply to emails asking for order updates as this then takes away time from working on your order. We are a small firm and have always stated the following timescales which are still current...
Orders will be posted approximately 2wks after being placed, but if there is any change we will update this information immediately.
Timescales can change at any time. Large and/or personalised orders can take longer. Please advise your customers accordingly.
Please check your automated order email for full details.