T&C's

Terms & Conditions

Orders 
 
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Full payment is required at point of ordering, we also require your email address, without this information your order cannot be processed. A contact number is required for our delivery drivers or couriers so we may contact you if there is a problem with your delivery. Whilst we do not anticipate any problems with your order, we reserve the right to cancel your order at any point. This maybe due to payment authorisation problems, unobtainable stock, pricing or product description error or customers who fail to reach any order criteria set out in terms and conditions.
 
General Terms & Conditions
 
By using this website, registering your details or placing an order on this website you are confirming that you have read, understood and accept the terms and conditions in their entirety. This website is owned and operated by Laser Cut Delights, 5 Wells Close, Larkhill, Salisbury, SP4 8LY

To get in touch with us about anything whether related to our products and service, this website, any of our terms and conditions or otherwise, then please contact us at admin@lasercutdelights.co.uk

We can also be contacted via telephone or text on 07737908289 although a quicker response may be achieved via email.
 
Contract
 
Your contract is with Laser Cut Delights when you place an order online we will e-mail confirmation that we have received your order and the contract will exist between us once your order has been dispatched to you. Please note that in some cases we may not be able to accept your offer to buy, for example if a product has been discontinued or is out of stock for an extended time, or we are unable to authorise your payment.
 
Payment

All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered, and additional requests such as personalisation, plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks an authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Description of products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions, measurements and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

 
**However many of our products are individually handmade / cut from wood, and slight variation in colour or grain of wood, or surface pattern may occur. Handmade and wooden items vary, and it must be accepted by the customer that no two of a kind will ever be identical, and no surfaces will ever be the same due to burn marks that can occur.

We use a combination of photos of actual items and designs of items so actual items may differ slightly from pictures show.
 
We cut many of our items on a laser which uses laser heat to burn through the wood/ plastic/ etc, and therefore, those items edges are dark brown or black.
 
During the cutting process, the top side of the wood becomes slightly burned near to the cut line which can easily be painted over by using thin layers and light sanding.

Items supplied with burn marks still visible are NOT defective, and no refunds will be given.  Please onlu purchase from us if you are happy to accept these terms.

If you receive items you're not happy with, the distance selling regulations state you can return them within 7 days (at your own cost) for a full refund (minus postage).  Please note that we are not responsible for any damage to returned items.  If there is damage and the item is not able to be resold a new item will not be posted or you will be charged for the damaged item.  We reserve the right to temporarily remove any item for sale from our website, and also to completely discontinue any item. This may be caused by a problem with suppliers or other third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.  If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be offered.
 
Discounts and Special Offers
 
Discounts or special offers may be available to all on the website. Some special offers and discounts will be emailed and therefore available only to those customers who have requested future correspondence from us. Please ensure you enter the relevant promotional code when prompted during the check-out process as we cannot refund the discount amount once payment has been processed. Discounts or special offers may not be used in conjunction with each other.
 
Distance Selling Regulations
 
This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:

- The right to receive clear information about goods and services before deciding to buy

- Confirmation of this information in writing

- A cooling off period of 14 working days in which the consumer can withdraw from the contract

- Protection from credit card fraud

The cooling off period does NOT apply to products customised to the buyers specification.  Any products ordered that are personalised or customised in any way may not be returned.

Please be aware that some of these gifts may take longer to create and dispatch. If you need your gift urgently, please email us to enquire about delivery times.

If you have ordered a personalised gift and it arrives in an incorrect format we will investigate who is at fault. If you have provided incorrect information we will not be able to bear the cost of replacement. If the fault is ours, we will replace at no extra cost to you. Refunds will not be made until goods have been returned if that is what we request.

Liability

Laser Cut Delights attempt to ensure that the information on our website at any one time is accurate but cannot guarantee that it will be. We do not accept liability for any errors made on this website and we reserve the right to change information, specifications and descriptions of listed products. If notified of any errors we will correct them as quickly as practicable. Laser Cut Delights will not accept liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, external force, damage caused by the buyer or any other party, or damage caused by the incorrect installation, use, modification or repair of the goods. By placing an order you are agreeing to these terms.

Rights Granted & Reserve

All the content of the pages on the website represent the copyright of Laser Cut Delights.

Republishing of photographs used by us is strictly prohibited without prior agreement.  It is human nature that if we have a great idea, you will copy it. We will take it as a compliment that you consider it worthy of reproduction. We are not greedy people, and believe there is much to gain from networking with like companies. There is enough custom to keep all companies offering beautiful products and great customer service in work.  However, we would kindly ask that you modify the designs to make the work your own.

Governing Law

The proper law of all contracts with the Company shall be English law which shall govern in all respects to construction and effect of such contracts and of these conditions. The customer agrees that in the event of any dispute arising out of the contract or the performance thereof he will submit to the jurisdiction of the English Courts.

 
Privacy
 
 

This privacy policy sets out how Laser Cut Delights uses and protects any information that you submit when you use this website.  Laser Cut Delights is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

Laser Cut Delights may collect the following information:


- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers

What we do with the information we gather

Laser Cut Delights may require this information to understand your needs and provide you with better service in addition to the following reasons:

- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use you information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security
 
Laser Cut Delights is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites of interest and such sites are
not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to any website in question.

Controlling your personal information

Laser Cut Delights will not sell, distribute or lease your personal information to third parties
unless we have your written permission or are required to by law. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Laser Cut Delights, 5 Wells Close, Larkhill, Salisbury, SP4 8LY

If you believe that any information we are holding on you is incorrect or incomplete, please write to the address above or email us at admin@lasercutdelights.co.uk as soon as possible. We will promptly correct any information found to be incorrect.